Privacy Policy
Moreton Bay IT (Mark Hancock trading as Moreton Bay IT, ABN 92 174 664 124) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal information through our website at moretonbayit.com.au and when you enquire about, book, or engage our services. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Personal information we collect
Information you provide. When you complete an enquiry or contact form, book a consultation with us, or email or otherwise contact us, we may collect your name, email address, phone number, business name and the details of your enquiry.
Information collected automatically. When you visit our website, our analytics tools collect usage information such as the pages you view, your approximate location (derived from your IP address), your device and browser type, and the site or search that referred you. This is collected using cookies and similar technologies.
We do not collect sensitive information (such as health information) through this website.
Cookies and analytics
Our website uses cookies and Google Analytics to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings; some parts of the site may not function as intended if you do.
How we use your information
We use personal information to respond to your enquiries, arrange consultations, provide quotes and deliver our services, operate and improve our website, and meet our legal obligations. We do not sell your personal information.
When we disclose your information
We may share personal information with third parties who help us operate our business — including our website host, our analytics provider (Google), our online booking provider (Microsoft) and our email delivery provider. Some of these providers may store or process information outside Australia, including in the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Personal information within client systems
When we provide managed IT services, we may access personal information held within a client’s own systems in the course of supporting and securing them. Our handling of that information is governed by our service agreement with that client, not by this website policy.
Storing and protecting your information
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. If an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
Retention
We keep personal information only for as long as needed for the purposes described above, or as required by law, and then take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Links to other sites
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Contact us
For any privacy question or request, please contact us through the contact form on our website.
Last updated: 23 July 2026.